Privacy Policy

At EMDRhub, we are committed to safeguarding your personal information and ensuring its confidentiality. This Privacy Policy outlines our practices regarding the collection, use, and protection of your personal data, in accordance with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth). For more information on the APPs, please visit the Office of the Australian Information Commissioner’s website at https://www.oaic.gov.au/.​

 

Information We Collect

To provide our training and consultation services effectively, we may collect the following personal information:​

• Personal Details: Full name, contact information (address, email, phone number), and date of birth.​

• Professional Information: Employment history, professional qualifications, and registrations.​

• Payment Information: Details necessary to process payments for our services.​

• Special Requirements: Information to tailor training experiences, such as dietary preferences or accessibility needs.​

 

Collection Methods

We gather personal information directly from you through various methods, including:​

• Online Platforms: When you register for our services via our website www.emdrhub.com.au or through third-party platforms we utilise.​

• Communication Channels: Through email, telephone conversations, or written correspondence.​

Please note that while we may use third-party platforms to facilitate our services, we do not control their privacy practices and encourage you to review their policies independently.​

 

Use of Information

The personal information we collect is primarily used to:​

• Deliver Services: Register you for training sessions and provide consultation services.​

• Enhance Services: Improve the quality and effectiveness of our offerings.​

• Communicate: Inform you about our services, events, and resources.​

• Operate Platforms: Manage and administer our website and associated online platforms.​

• Legal Compliance: Fulfil obligations as required by applicable laws and regulations.​

 

Disclosure of Information

In providing our services, we may disclose your personal information to:​

• Service Providers: Individuals or organisations assisting in delivering our services, such as employees, contractors, or third-party platforms.​

• Regulatory Bodies: Government agencies, regulatory authorities, and professional associations as mandated by law.​

 

Information Security

We implement appropriate measures to protect your personal information from unauthorised access, loss, misuse, or alteration. However, please be aware that no method of electronic transmission or storage is entirely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.​

 

Third-Party Links

Our website and communications may contain links to external sites operated independently of EMDRhub. We do not control the privacy practices of these external sites and are not responsible for their privacy policies. We encourage you to review the privacy policies of any third-party sites you visit.​

 

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices or relevant laws. The latest version will always be available on our website.​

 

Contact Us

If you have any questions, concerns, or complaints regarding our Privacy Policy or the handling of your personal information, please contact us at: support@EMDRhub.com.au

Cancellation Policy
Cancellations made up to 30 days prior to the training will incur an administration charge of AUD $110 (Incl. GST). Unfortunately, we cannot offer refunds for cancellations received within 30 days of the training.

 

Registrations are transferable to an alternate date or location up to 14 days before the workshop with no penalty. Individual registrations can also be transferred to another person at any time if you are unable to attend provided that the replacement individual meets the training eligibility requirements. Detailed information about the substitute person must be provided to the training organisers at the time of transfer.

 

In the event of a workshop cancellation, existing registrants will receive a full refund and may retain any pre-workshop materials received. Alternatively, registrations may be transferred to a future workshop if preferred. Please note that EMDRhub cannot reimburse any travel or accommodation expenses incurred and strongly recommends that all registrants purchase travel insurance.